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Air India’s handling of unruly passengers criticized by regulator



Air India faced criticism on Thursday, January 5 from the country’s aviation regulator for its handling of an unruly passenger on a flight from New York in November. acknowledged that a second similar incident had occurred last month on a flight from Paris to New Delhi.

Air India said in a statement that it had barred a male passenger for 30 days to comply with regulations following the incident on a November 26 flight from New York to New Delhi in which the man, while appeared to be drunk, urinated on a female passenger. .

The Tata Group-owned airline said it had reported the matter to the Directorate General of Civil Aviation (DGCA), India’s aviation safety watchdog, for further action.

However, the DGCA said on Thursday that it had sought details from the airline about the incident, but at first glance it appeared that Air India had failed to comply with the provisions regarding the handling of a passenger. unruly on the plane. “The conduct of the airline involved appeared unprofessional and resulted in a system failure,” the DGCA said in its statement.

The watchdog said it had issued a notice to airline executives as well as pilots and crew members on board asking them to explain within two weeks why it shouldn’t. take action against them for not complying with the regulations.

It did not respond to a request for comment seeking details of the action the airline is expected to take.

Air India did not immediately respond to a request for comment from Reuters on the DGCA announcement.

In 2017, India issued new standards banning unruly passengers from flying for a minimum period of three months to more than two years depending on the nature of the offence.

Air India reported on Thursday a second incident, which took place on December 6 on a flight from Paris to New Delhi, in which a male passenger urinated on an empty seat and a passenger’s blanket. is different.

Air India added that the male passenger on the Paris flight was detained on arrival in Delhi but was later released by federal police after he understood the victim and issued a written apology. The airline said it did not file a police report because of the victim’s wishes.

Top: Air India logo on a building in Mumbai 2020. Photo by Getty Images.

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