Dear thoroughbred racing community stakeholders,
We appreciate your support in communicating the need to register with HISA before the Raceway Safety Program comes into effect on July 1, 2022. We recognize that
Some users have recently encountered technical problems with the HISA registration platform.
The main problem is with the text message-based two-factor authentication system, a standard measure to ensure an extra layer of protection. Our technology
The team learned that, despite the success of earlier tests, HISA’s text message verification codes were in many cases misclassified as spam by telecom providers.
While we became aware of this issue a few days ago, unfortunately it took longer than expected to determine why it was happening. It is now fixed, but it will take more than a week for the fix to fully propagate through these vast systems. As a result, we’ve suspended the account verification requirement and continued to secure the account with alternative methods.
While our help desk operators have been working around the clock, we understand that many subscribers have experienced delays in receiving verification codes and/or responses from
help desk. We sincerely apologize for any disappointment this delay has caused.
All users who do not receive a verification code after completing the process are automatically verified and will receive (or have received) an email notification of successful registration and provide their HISA number. Tomorrow, we’ll also start an outbound campaign to verify that automatically verified users received the appropriate notifications.
Thank you for your patience and understanding during the early stages of our registration process.
We aim to provide the high level of service this industry deserves, and we will continue to work tirelessly to ensure your future expectations are met.
Best regards,
Lisa Lazarus,
Chief Executive Officer, Horseracing Safety and Integrity Authority
Not a subscriber? Click here to subscribe to PDF or daily alerts.
This story was posted in Top News and tagged Horseracing Integrity and Safety Authority, Lisa Lazarus, Track Safety Program.
