- People are really unhappy about auto warranty scam calls, filing more complaints with the FCC last year than in the other top four topics, like scams and credit card scams.
- The FCC has now designated people and organizations responsible and said other voice service providers must block traffic from these sources or they could also be found guilty.
- Meanwhile, don’t reveal personal information to anyone who calls you when you don’t expect them to, even if they know what kind of car you drive, the FCC recommends.
We have attempted to contact you regarding your vehicle’s extended warranty.
If you immediately feel frustrated reading those words, you are not alone. The Federal Communications Commission has announced that it will block a massive auto warranty scam campaign, and there’s little question why.
People have complained to the FCC more about these warranty auto calls over the past two years than on any other topic. The scam calls are in both English and Spanish, and the FCC says those responsible still send millions of illegal calls every day.
“We will not tolerate call scammers or those who help make their scams possible,” FCC Chairman Jessica Rosenworcel said in a statement. “Consumers have run out of patience and I’m right there with them.”
The new FCC order forces all US voice service providers to “take all necessary steps” to ensure that automated call traffic does not reach our mobile phones. If they can’t do that, providers must let the FCC know what steps they are taking to minimize traffic. If the FCC finds that voice service providers are not doing enough to stop calls, the companies “could be deemed to knowingly and knowingly transmit illegal phone calls,” which could force other providers to block traffic from inefficient voice service providers.
The FCC has named the two main people it believes are responsible for these scam calls, Roy Cox, Jr. and Aaron Michael Jones, and said their work was part of “Operation Cox/Jones/Sumco Panama.” The FCC says the operation has been making scam calls since at least 2018. Operation Cox/Jones/Sumco Panama ramped up activity in late 2020, when it purchased a list of nearly 500,000 numbers from at least. 229 area code to be able to make calls that appear to be coming from a local number. The FCC said Cox has reached an agreement with the Justice Department and the Federal Trade Commission and agreed to a permanent ban on all telemarketing activities. In addition to the new order issued last week, the FCC’s Office of Enforcement and the Ohio Attorney General are also taking action against Operation Sumco Panama.
Simple steps to protect yourself
FCC provides some basic tips to protect yourself if you answer a call from someone you don’t know about auto warranty. Don’t give out any personal information when someone suddenly calls you and be aware that scammers may have some real information about you or your car that could make you think they’re legit . To make sure you’re dealing with the organization you think you are, hang up and call the company using the number from a previous legitimate interaction with them (like an invoice) or a number of friends. found on their website.
The way Americans use their phones has changed over the years. A 2020 survey by the Pew . Research Center found that more than 80 percent of Americans no longer answer phone calls from numbers they don’t recognize. Pew did not specify any specific cause for this behavior, but the first potential reason cited in the announcement is that people can be “overwhelmed by electronic calls”.
Complaints about auto warranty scam calls led to more than 1000 complaints a month last year, with the exception of four dropping to triple-digit territory in July, August, November and October. Two. Consumers complained to the FCC about credit card, insurance or healthcare fraud, legal issues, and scams less than 400 times throughout 2021, excluding March, when there were about 450 scam complaints. In 2020, more people filed complaints about auto warranty scam calls than the other four categories combined. If you want File your own complaintvisit the FCC’s Consumer Complaint Center.
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